Refund policy
Returns & Exchanges
We accept returns and exchanges within 14 days of delivery.
To be eligible, items must be:
- unworn
- in original condition
- returned in original packaging
Because each piece is handmade and often one of a kind, customers are responsible for return shipping costs.
Refunds
Once your return is received and inspected, your refund will be issued to your original payment method.
Shipping costs are non refundable.
1 Year Warranty
Each piece is carefully handcrafted, and we stand behind the quality of every design.
Blu Mind offers a 1 year warranty on all jewelry. If your piece breaks due to a defect in materials or craftsmanship (such as chains, jump rings, or clasps), we will repair or replace it at no cost within one year of purchase.
Please note:
- This warranty does not cover natural materials such as shells or sea glass
- It does not cover lost items or damage caused by misuse or excessive force
How to Start a Return or Claim
Please email me at hannah@blumindcollective.com with your order number and a photo of the item, and we’ll help you from there.